11-08-2021 08:00 AM
I purchased a new fridge ~4 months ago. It was not in stock and I had to wait until 2-3 weeks ago for the delivery.
The delivery happened and the delivery company was phenomenal. Curtious, professional, just great guys all around.
The only issue was that there was a dent on the front of the fridge when it was delivered.
I called costumer service and they offered a 20% discount instead of having to come and replace the fridge.
2 weeks went by and I saw no refund to my Best Buy card. I chatted an agent and they told me they had no info about the conversation or the refund being processed and will investigate.
This is the 2nd time i've had to chase customer service around for something that was agreed upon over the phone.
Having said that, the rep that I spoke to over the phone was also a top-notch A+ agent. Is there a documentation or communication issue between departments?
11-09-2021 06:28 PM
Thank you for posting on our forum for support. I'm glad to hear you finally received your fridge, and I hope you've been enjoying your new appliance. I understand having a dent on the front of it is not ideal, and I want to make sure this has been properly addressed. I'm happy to do what I can to help moving forward.
I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.