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Posts: 1
Registered: ‎02-16-2023

Need to escalate on an appliance installation that took over 20 months

I've never had such a poor experience with any other purchases in the past. After spending over 30 grand on an appliance package that was ordered on July 4th weekend of 2021 (yes 2021, not a typo) and being a total tech member, the appliances are still not installed completely. Appliances took over 18 months to arrive and the installation has been awful. Crews doing no-shows at least 3 times during the process , including one today. Anytime cancellations happen, there is absolutely no communication or anything and I need to find an appointment myself that takes weeks to get one where it can still be a no show. Some installers doing poor jobs, escalations through calls going nowhere. It has been a very frustrating experience. Please fix this!!
Posts: 152
Topics: 1
Kudos: 18
Solutions: 5
Registered: ‎11-24-2021

Re: Need to escalate on an appliance installation that took over 20 months

Hello, abinathab,


Welcome to our online community.


We appreciate you reaching out on our community forum for support with your appliance order. Purchasing appliances is supposed to be a fun and exciting experience, so it saddens me to hear that this was not your experience. I have had to struggle with a partially functioning kitchen, so I can understand how you may be feeling. I would like to see if I could be of any help in this matter. If you please could you send me a Private Message with your full name, phone number, email address and order number, I will be able to look into this. To send a private message simply click the blue button to the right of my signature below.




Lisa|Social Media Specialist | Best Buy® Corporate
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