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New Member
Posts: 3
Registered: ‎01-28-2021

Need to communicate with management

Can somebody please get me to someone in management in the Central Fl area. Best Buy had a glich in their system which canceled my scheduled delivery and now we have to wait another week for an available time that they can come.

 

Why should we be the ones that are unconvienced  when it was their fault??

 

As a long time customer, I'll tell u this. We will never set foot in a Best Buy store again if dont hear from somebody on this. And we plan on getting a full refund and walking away from the purchase which was over 2000.00..

Posts: 638
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Need to communicate with management

Hi there, rgarcia1.

 

While we enjoy hearing from our loyal patrons, such as yourself, we wish this were related to a positive experience. Deliveries require careful planning from all parties involved, and learning there may have been an unexpected cancellation is never the outcome we would have hoped for. Thank you for making us aware, as we want to ensure this has been resolved.

 

If you’re still in need of support, please send our team a Private Message. We would love the opportunity to investigate this, as well as offer any assistance we’re able.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-28-2021

Re: Need to communicate with management

The fine customer service techs that arrived to finally install our tv saved Best Buy from losing a customer.
But we have learned a lesson from this. We will never ask Best Buy to deliver anything again. If we can’t pick it up, we won’t buy it.
Posts: 638
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Need to communicate with management

Hello again, rgarcia1.

 

 

Thank you for sharing this update. It is a relief to know the last team was able to get the installation done for you. Now that the install is complete, we hope you’re enjoying your new television.

 

In the future, we want you to be able to choose the fulfillment method that works best for you. Often, that may through our delivery services. We would love the opportunity to formally document your feedback, as that allows us the ability to reflect on areas we may be able to improve. If that is something you’d be interested in helping with, please send a Private Message.  

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-28-2021

Re: Need to communicate with management

U can post our reply