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New Member
Posts: 4
Registered: ‎08-04-2013

Need help from Delivery damage to home

Hi Best Buy,


I had a delivery of a treadmill and installation to my home on January 4, 2022.   Unfortunately, damage was done to my wood floors when the treadmill was moved after the machine was assembled.  I called Geek Squad that evening to report the issue and wasn't given a case number at that time.  I did call Geek Squad today and got a case number, but the email address that  I was provided to further contact Sedgwick bounced.  Can someone contact me directly to discuss how to get my case moving forward with Best Buy and Sedgwick?

 

Thanks,

Dennis

Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Need help from Delivery damage to home

[ Edited ]

Hello, Dennis.

Our priority is always about respecting our customers’ home and property when products are delivered. Please know that this is not the type of experience we wanted for you.  If you have any further concerns and questions about your claim, we encourage you to please reach out to Sedgwick Claims Management Services, Inc at 1-800-620-7409 with your claim information as reference.

We hope this information has proved helpful. Please let us know if we can be of further assistance.


Wesley
Customer Care Specialist

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-04-2013

Re: Need help from Delivery damage to home

Hi Wesley, this isn't the right number for Sedgwick.  It's related to filing workers comp with Sedgwick if you are a Best Buy employee.  Can you provide another number that I can Segdwick to follow-up on?

 

Thanks,

Dennis

Highlighted
Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Need help from Delivery damage to home

Hello, Dennis.
 

Please note that the number previously provided is correct and requires your selection of the first option for general claims. Once again we refer you to the Sedgwick Claims Management Services, Inc at 1-800-620-7409 to receive the assistance you need from Sedgwick Claims representative regarding the damage you've stated has occurred to your prooperty.

Wesley

Customer Care Specialist

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!