Delivery & Installation

[diwakar5181]

I placed an order for a washer and dryer at Dallas Outlet on 08/24/2019 and they promised to deliver it on 09/09/2019. We visited the store again on 09/06/2019 and asked them that if we can add an oven to our order and get it delivered with the other order on 09/09. The store representative said that the order has already been shipped to warehouse for delivery. Then our order was rescheduled for 09/14/2019. Now today I get a call that order is getting rescheduled because it's not yet delivered to the warehouse which is a complete lie. The washer/dryer were delivered to warehouse at least 15 days ago. And the worst part is there's no where to call and nobody answers. the wait time for delivery call center is 2.5 hours. What a shame guys. If this doesn't get resolved I will be calling you guys out on social media and go as high up as possible.

[diwakar5181]

Also, was planning on buying full set of kitchen appliances and we already spoke with an expert in store. Guess what, won't be doing that anymore after experiencing best buy's ignorant attitude toward their customers.

[geishafish]

District managers are non-customer facing and no one here would be able to give you their contact information. With that being said, the forum moderators here work out of the corporate campus and can get issues address fairly quickly. The forums do work on a first come, first serve basis and it can be a few days for one of them to work through their queue to your post. But they would be a great option for you at this point.

[Michael-BBY Social Media Specialist]

Greetings, diwakar5181.

Thank you for taking the time to reach out to us here on the Best Buy Forums. Also, thank you geishafish for stepping in the meantime.

A washer and dryer can be incredibly critical to any household so having a set delayed for any amount of time is far from ideal. Furthermore, I would be more than happy to take a closer look at this with you.

Please feel free to send me a Private Message containing the following information:
 

• Your full name
• Phone number
• Email address
• Your order number

From there, I should be able to start investigating. To send me this message, please click the blue "Private Message" button located in my signature below.

Thank you for your time and I look forward to hearing back from you.

All the best,

[diwakar5181]

Between they were supposed to deliver today and they didn't. Worst part is they didn't even call to inform. I had to stay on phone for an hour to figure out they are not delivering.
Also, I have been rescheduled at least 5th or 6th time. This is the worst service ever period when it comes to buying appliances. Extremely unhappy

[diwakar5181]

Here's the summary

1 Bought washer/dryer on 08/26 - Still didn't receive delivery
2 Rescheduled at least 5 to 6 times for delivery and never got delivered
3 Delivery team opened escalation case and said someone will call back in 36 hours. it's been more than 72 hours and nobody called. Lie!
4 Spoke with a manager today and he said he will research and call back before 9 PM. Another lie, he never called

[diwakar5181]

Is there an update? I provided all details i was asked for 2 days ago. Btw still no resolution and almost 25 days now of trying to talk to hopeless managers and empty promises. 

[Mariah-BBY Retired: Social Media Specialist]

Greetings, diwakar5181,

We sincerely appreciate you reaching out for a further update. Partnering with our Appliance Services team would be best as they’d have the tools available to them to assist you further. I apologize if you had missed Michael’s private message sharing that with you. That team can be reached at (800) 304-1259.

I’ll be following up with you privately to discuss the concerns you shared with us in your private message. Please keep an eye on your private message inbox by choosing the envelope in the top right-hand corner. 

Respectfully

[diwakar5181]

Saw your private message and I'm extremely sorry I don't need your small token of appreciation for hours and hours of phone calls and rescheduling at least 5 to 6 appointments.

And I personally feel that this forum is worthless and you haven't provided any assistence. 

For managers name, I at least spoke with 4 to 5 managers and I don't remember names. I'm sure you will be able to get names from notes on the account and case number I provided previously. Btw none of them called back and followed up as they promised when I called.

Also, received washer dryer yesterday with missing parts and top frame of dryer completely missalligned and it wasn't like that when we ordered at the outlet. We have order form as proof from store. Here's the problem. 

1. Dryer frame completely missaligned from top

2. Liquid soap dispenser missing

More than happy to provide pictures

Thanks

Diwakar {removed per forum guidelines}

[Mariah-BBY Retired: Social Media Specialist]

Hi, Diwakar,

Thank you for your response. We can certainly understand that your experience has not been ideal and realize this has not been the kind we’d like to think our customers can expect to us when choosing Best Buy. As both Michael and I shared with you, our team here over our forum would not be best positioned to assist you further. Our teams at (800) 304-1259 would be though. Have you given them a call to chat about your concerns about your open-box product you had received?

Also, partnering with the outlet location you had purchased the open-box item from to discuss the discrepancies in the condition of the item you had received would also be a great avenue to explore for further assistance with that portion of your concerns.

Respectfully,