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Member
Posts: 19
Registered: ‎02-23-2018

Re: Need Certificate of Insurance!! Please help!

never got the delivery and certificate of insurance from bestbuy. this is terrible experience. will not consider future ordering from you guys.

Posts: 2,604
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Need Certificate of Insurance!! Please help!

Hello Wvivianyao-

 

I'm sorry to hear that you weren't able to receive this certificate of insurance and your exchange delivery. I can absolutely understand how disappointing it would be to have your delivery window come and go without having this certification. I apologize that we weren't able to get this issued in time. Were you able to get this delivery rescheduled? 

 

Please let me know if there is anything I can do to further assist you, I'm happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 19
Registered: ‎02-23-2018

Re: Need Certificate of Insurance!! Please help!

Hi Andrew,

 

I just rescheduled the new delivery date is on 3/19/2018. Please help me to get a certificate of insurance issue date 3/19/2018. Thanks!

 

Vivian

Posts: 2,604
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Need Certificate of Insurance!! Please help!

Hi there Vivian-

 

I'm glad to hear that you were able to reschedule this delivery! As you now have a date scheduled, I've submitted the request for this new form. Please let me know if you don't receive it in the next two to three business days so I can further assist you.

 

Please let me know if there's anything I can do in the meantime to continue assisting you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 19
Registered: ‎02-23-2018

Re: Need Certificate of Insurance!! Please help!

Hi Andrew,

 

As of today, I still haven't receive the certificate of insurance yet. please help! the delivery is tomorrow. 3/19/18

Member
Posts: 19
Registered: ‎02-23-2018

Re: Need Certificate of Insurance!! Please help!

Hi Andrew,

 

The delivery is today, from 8am to 12pm. Please have someone send the certificate of insurance asap. Thanks!

Posts: 2,604
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Need Certificate of Insurance!! Please help!

Hello again Wvivianyao-

 

I'm sorry to hear that you weren't able to receive this certificate of insurance before your delivery. I apologize for the delay in responding to your messages. Were you able to get this refrigerator delivered? If not, please let me know and I'll be happy to help you get this resolved as best as I can.

 

I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!