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Posts: 2
Registered: ‎01-17-2022


Here's a timeline of the insanity that is our dishwasher installation:


12/26/21 Our dishwasher broke the day after Christmas.  Went to Best Buy to buy a new one.


01/07/22 Best Buy's 3rd party technician comes to install our $1,000 dishwasher.  Noticed some dents on the front, so called Best Buy to let them know we wanted to exchange.  Installed the blemished one until new one could arrive.  We tried using the blemished one and it wouldn't even run, so we remained without a functioning dishwasher. Scheduled exchange date for new one.


1/13/22. I was leaving for work and noticed water dripping through our garage ceiling.  Contacted a company who came out to determine the installed dishwasher was gushing water into our floors and ceilings for 5 days.


1/14/22- 1/24/22 Disaster cleanup crew had to remove drywall and flooring and run industrial air filters and dehumidifiers for 11 days.


1/26/22 Took off work to have new dishwasher installed. We are a teacher and a healthcare worker (not easy to take a day off work!). Got a call an hour before the technician was supposed to arrive telling us that they won't be installing because they're the ones that installed it last time.  Best Buy tells me to call the scheduling department (877-887-1766), but that I should try calling early in the morning because I might be on hold for an hour.  


I've now called three separate times:  first time I was on hold for 45 minutes before I hung up.  This morning I called at 7 am and was on hold for an hour and four minutes before hanging up because I had to start teaching.  As I write this email, I've been on hold and counting for 28 minutes.  I'm done.  If I can't talk to a human being, I'm getting a refund and going to Home Depot.


This is HORRIBLE.  Even with COVID there should be a human being working remotely taking these phone calls.




Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019


Hello, MERosa.

Everyone wants to have their appliance installed properly so that it is working without concern. So, we appreciate that you’ve reached out to us to obtain a resolution. Would you share the following details with us through a private message so we can verify and access the account, please?  Simply select the blue button located near my signature to send that securely.

We look forward to assisting you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
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