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Posts: 2
Registered: ‎05-24-2021

My washer and dryer arrived today without packaging

It has been heavily raining today so I wonder if Best Buy will delay the delivery and installation until rain stops. But they came on time despite of the rain which was good. However when the washer and dryer dryer were carried into my house, they were without any packaging. So yes, they were unprotected in the rain from truck into my house. I just bought a few major appliances (not from Best Buy) and none of them were delivered like this. Normally they comes in their original packaging and the installers unpacked right in front of me in my house then install. I asked for the installer aren’t they should be coming in boxes? He said they were wrapped in plastic. Then I asked again he said they throw away packaging...

So, my washer and dryer came into my door totally wet and the guy asked for paper towels to dry supposed-to-be brand new appliances...

Is this how Best Buy delivers their appliance? Not packaging, not even covered in plastic in the rain... I tried to call their customer service, it took forever and when it finally got through I got hung up! I will try again tomorrow but wanted to know if this is normal for Best Buy purchase? Delivered without original packaging?
Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: My washer and dryer arrived today without packaging

Hello, butterflycn, and welcome to our online community!


Thank you for posting on our forum regarding your washer and dryer delivery. I know how exciting it is to purchase new appliances, and I can understand wanting to follow up on how your items were packaged when they were brought into your home.


I'd like the chance to formally document your experience and offer any additional support that I can. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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