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Posts: 1
Registered: ‎01-28-2022

My order has not shipped (No update for a month)

Hi! I ordered a camera one month ago and it still says Ready to be shipped. I paid over 1700 for the item and expected it to arrive by 02/07/2022 but until now my item has not shipped. I checked the item online and now it`s sold out. I really don`t know what is going on with my order. I reached out to customer care and also the chat support in the website but they told me to wait. Could someone please help me.

Posts: 6,667
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Registered: ‎08-21-2017

Re: My order has not shipped (No update for a month)

Hi there, Machimi,


Welcome to our community forums and thank you for reaching out to us regarding your order. As someone who does almost all of my shopping online, I know I keep a very close eye on any tracking information I receive. It's strange to hear that so much time has passed since placing this order and I would be more than happy to see how I may be able to help.


I see that you sent me a private message. I've been able to send one in return. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging in.


I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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