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Posts: 1
Registered: ‎12-07-2020

My home was damaged during TV delivery - Sedgwick is unresponsive!

Hello Best Buy,


I had a 70-inch TV delivered to my new home on November 10, 2020 by Geek Squad. The two delivery people set the TV in my entryway and then one of them went back to the truck leaving only one person to carry this large TV to my home theatre in the basement all on his own. In the process the guy stained by white carpeted stairs going down to the basement. Instead of carrying the box downstairs he slid the box all the way down. Now I am left with a black grease from the bottom of the box from the delivery truck or warehouse on the edge on my white carpet stairs. I have called Sedgwick over 10 times with no answer, called the appliance delivery resolution center and just keep getting the run around. I have case and claim numbers that I can provide. I need to get the carpet on our stairs fixed ASAP! I have emailed and with no answer. Please help!

Posts: 2,662
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Registered: ‎10-19-2017

Re: My home was damaged during TV delivery - Sedgwick is unresponsive!

Hey, roberkinzer06,


Thank you for reaching out to us here on the Best Buy forum. I hope you’ve been enjoying your new TV! With that said, grease stains on any carpet are certainly not attractive so I totally hear where you’re coming from in wanting a resolution as quickly as possible. I’d love to see what may be possible to help get this moving with our partners at Sedgwick.


It sounds like you’ve been taking the proper steps to seek an update from Sedgwick, so it’s surprising that you haven’t heard back. If not seeing an expected email, I typically recommend checking Spam, Junk, and/or Promo folders to ensure any response from them hasn’t been directed to one of those areas. If you’re still in need of assistance, please send me a private message with your full name, phone number, email address, and Sedgwick claim number so I can get started. As you may already know, to send a private message, you should be able to log into the forum and select the blue “Private Message” option next to my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
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