Delivery & Installation

[ronshin]

My delivery was scheduled for Monday Sept 6 . It was cancelled on the day of delivery. I rescheduled for today, Sept 9. It was cancelled again this morning without any effor to contact me just before the delivery window. I go into the bestbuy website and the delivery has disappeared!!! No emails or phone calls from anyone. I am not sure what's happening, and I am getting different answers from different online agents. What do I need to do to get this item delivered? Can someone help? I'm at my wits end.....

[Allison-BBY Social Media Specialist]

Hello, ronshin, 

Thank you for joining our online community and posting for support with your delivery. I can imagine you've been looking forward to this appointment, and I hate to hear it never happened. I definitely understand your concern in this situation, and I'd like to look into your order and the cancellation you've seen. 

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[ronshin]

Thanks Allison. I've messaged you my information.

Today's delivery was cancelled with no notifications. This was the fourth time. It's now been scheduled for Sept 20th.

1st delivery cancellation - Sept 6, 2021
2nd delivery cancellation - Sept 9, 2021
3rd delivery cancellation - Sept 10, 2021
4th delivery cancellation - Sept 15, 2021
5th delivery scheduled - Sept 20, 2021 

[ronshin]

The treadmill was finally delivered today. It was the 5th attempt after a final reschedule. I spent numerous hours on multiple chats and phone calls with different BB agents.

1st delivery cancellation - Sept 6, 2021
2nd delivery cancellation - Sept 9, 2021
3rd delivery cancellation - Sept 10, 2021
4th delivery cancellation - Sept 15, 2021
5th delivery scheduled - Sept 20, 2021 (rescheduled)

5th delivery scheduled - Sept 23, 2021 - Delivered 

Allan-BBY - appreciate your help looking into this matter.