09-16-2019 06:03 PM
I ordered a new fridge and a hose to hook up to my water supply. I got the email that said it would be delivered today between 7 and 1. I got a message last night it would be delivered between 7 and 10 AM today. A couple guys show up to install a water line in my home?!?!?! They have no fridge, no hose to connect to the exisitng water line and no answers. I call Best Buy cutomer support and the guy can't figure it out. Instead of leaving me on hold he tells me he will call me back in an hour. 3 hours go by and I here nothing. I call customer service again and they say it should be delivered, but since it is after the time frame it won't be. He can't give me any answers to where my fridge is, when it will be delivered or anything. I ask to talk with a manager who might actually be able to answer my questions. He then starts arguing with me, telling me a manager will make no difference. I ask for a manager again and he starts talking over me and interupting me. WORST CUSTOMER SERVICE EVER!!
I sit here having no idea where my fridge is and no one to help me. At this point I am ready to cancel the whole order and buy a fridge from anyone besides Best Buy. I am completely shocked at what I had to put up with today. This is your last chance to make this right and it needs to be ASAP or I am done as a customer and will be returning everything I have bought in the last week.
09-18-2019 11:31 AM
Welcome to the Best Buy Forums. Thanks for making your first post with us.
A refrigerator is an essential part of the home. It's understandable that you would like to get yours delivered and installed as soon as possible. I'm sorry for any inconvenience caused by the confusion around your delivery and installation. Best Buy has a dedicated team called Geek Squad Client Care that assists with major appliance delivery and installation concerns, such as the one you are describing. For support with this, please connect with Geek Squad Client Care through their direct line at (800) 304-1259. Calls are accepted between the hours of 8 a.m. - 11 p.m. CT, seven days a week.