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Posts: 1
Registered: ‎09-05-2020

Multiple delivery delays, outside of stated delivery windows, bad customer service

I am unsure who Best Buy contracts with, when I bought my TV for delivery and installallation, I scheduled delivery online for 8/27 as noted available. My wife took the day off to wait, Best Buy cancels delivery date then states need to reschedule, scheduled for 8/29 12-8p, got a call stating they will be arriving beyond delivery time, as we both had to work, had to reschedule to today, confirmed 8-12pm delivery window. Got a call for delay, to 130p, ok I will take it as that. Got a call at 135p saying it will be 230p, I mentioned my appt time was already pushed to 130p, lady then said my window was 12-430p, and I said it was supposed to be 8-12p. Basically she said, in essence, if I was ok still in 230p, like I have a choice. Rude customer response by agent. Multiple delays and inconsistent times and poor communication. Lack of accountability and empathy to an already wronged customer with multiple delays.

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Registered: ‎09-29-2008

Re: Multiple delivery delays, outside of stated delivery windows, bad customer service

Hey GheBuhay,

 

Getting a new TV is exciting for everyone, and the first time I watched my first 4K TV I was in awe. I remember looking up close at the screen trying to see pixels. I am sorry for the delay in getting this TV delivered to you. I can say that with any of our delivery service, unforeseen circumstances can cause us to complete the delivery prior to the timeframe given, or after the timeframe has passed. Did this TV end up being delivered? Can you send me a private message with your name, phone number, email address, and order number? To send me a private message click on the message button in my signature.

 

Thanks,
 

Allan|Senior Social Media Specialist | Best Buy® Corporate
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