08-11-2020 10:24 AM
08-13-2020 04:53 PM
Good evening, Erinmoconn,
Welcome to our Support Forums, albeit under such unfortunate circumstances. It sounds like your purchasing experience started out as well as we could hope, with the associate who helped you pick out the appliances for your new home, so it’s disappointing to hear things ended on such a sour note, and a portion of your order was eventually cancelled as a result. Under similar circumstances, I can’t say I would feel any differently, and I apologize for the frustration this experience has undoubtedly caused.
You mention at one point you attempted to reach out to the consultant you were working with to discuss your order further, however, he was unavailable at the time of your call. Since this call, were you able to get in touch with either him, or any members of store leadership at your local Best Buy store?
Looking forward to hearing from you,