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New Member
Posts: 3
Registered: ‎11-28-2018

Missing Delivery and No Follow-up :(

We ordered a $1k dishwasher and scheduled delivery for the first spot in the morning. Took a day off work to wait for the delivery, which never showed up!! Spent all afternoon on hold, and finally reached someone at 9pm who didn't know what happened. She said she would escalate to a case manager to call us and follow-up the next day, but we never heard anything. Frustrating b/c we bought from Best Buy because of the delivery and it was an ordeal to get any help while spending all day waiting. Smiley Sad

 

How can we confirm our next delivery, and can we connect with a human??

 

 

 

 

 

New Member
Posts: 3
Registered: ‎11-28-2018

Re: Missing Delivery and No Follow-up :(

Still no response and can't reach anyone on the phone. We are frustrated and close to cancelling our order. Can someone please respond to our questions??

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Posts: 20
Topics: 0
Kudos: 0
Solutions: 0
Registered: ‎11-12-2018

Re: Missing Delivery and No Follow-up :(

Hello Honey123,

 

I do appreciate you reaching out to us about your purchase with Best Buy! I completely understand how you feel about this missed delivery and I want to help with fixing your delivery experience. I would just need some additional information to move forward. Would you please send us in a private message your full name, phone number, and email address so we can verify the order?

 

You may send me a private message by logging into the forum and clicking on the blue "Private Message" button included in my signature below.

 

Thank you for the post!

 

Tracy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-28-2018

Re: Missing Delivery and No Follow-up :(

We had a delivery rescheduled for December 8. No show again and we could not get in touch with anyone afterwards.

 

We have been trying to get in contact to resolve our issue and reschedule ASAP since then, and have not been successful. They auto scheduled us for December 31, which is over a month past our original order and delivery date. Ridiculous.

 

We also cannot cancel the item. We have tried online, and just spoke to someone on the Geek Squad, and he could not cancel it on his end. This is the worst experience we have ever had. We will never buy from Best Buy again.

 

Please contact us ASAP. We need to cancel our order.