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New Member
Posts: 2
Registered: ‎11-27-2020

Missed delivery- need to reschedule but can't get any answers

Hello, We ordered a new TV to be delivered, but forgot to put the apartment number into the delivery information (our bad)! We called Best Buy to let them know about the ommission and they said that they'd let the delivery driver know what happened. Unfortunately, when he got here, he still didnt have the apartment number and left us a message saying, he "had to move on". I have been on the phone with Best Buy for an hour trying to find out where our TV is and when we can reschedule (hopefully today?) But, the agent isn't able to tell me anything except that our order is in transit and is supposed to be delivered between 7am and 1 (its now 4:20pm. 

Please get back to me so that we can get the TV delivered ASAP.

Thank you,

J

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New Member
Posts: 2
Registered: ‎11-27-2020

Re: Missed delivery- need to reschedule but can't get any answers

Your customer service agent (Ellie--- though she was the second "Ellie" I spoke to today) just hung up on me when I asked her what the process was for finding out where my delivery was and rescheduling. This is just rude and unprofessional. I am now going to go down to the Best Buy store in person. I'd apprecaite a reply from you on this forum as well.

 

Posts: 1,041
Topics: 56
Kudos: 166
Solutions: 63
Registered: ‎11-30-2015

Re: Missed delivery- need to reschedule but can't get any answers

Hello, JenniferN,

Welcome to the Best Buy Forum! Thanks for making your first post.

Getting a new TV should be simple and exciting. I apologize for any inconvenience that might have occurred due to the unexpected delay of your order. If this is something that you're still seeking assistance with, I would be happy to review your order and determine any next steps that might be available to you. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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