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Member
Posts: 15
Registered: ‎04-08-2022

Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

We had a refrigerator haul-away scheduled for from 3-7PM, confirmed multiple times. Completely missed. No phone call. No text message. No communication from "Best" Buy, at all.
Is this what we get for a paid TotalTech membership? A missed appointment window without any notice whatsoever? My missing work and taking a reduction in pay so that I can be home for a Best Buy appointment that Best Buy did not honor? Is this the service that TotalTech members pay for? Why continue it then?
But, I'm sure they'll blame this on a "contractor" as if Best Buy has no part in their own appointment making.
Member
Posts: 15
Registered: ‎04-08-2022

Re: Complete failure, appointments / repair

We too had a refrigerator haul-away scheduled for from 3-7PM, confirmed multiple times. Completely missed. No phone call. No text message. No communication from "Best" Buy, at all.
Is this what we get for a paid TotalTech membership? A missed appointment window without any notice whatsoever? My missing work and taking a reduction in pay so that I can be home for a Best Buy appointment that Best Buy did not honor? Is this the service that TotalTech members pay for? Why continue it then?
But, I'm sure they'll blame this on a "contractor" as if Best Buy has no part in their own appointment making.
Posts: 134
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: several missed delivery appointments

Hello, hoffmie, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Having a missed appointment would be frustrating and, I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

 

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

 

I'll keep an eye out for your message.

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

Sent message, but nothing will be investigated, remedied, or compensated. And after speaking with the 888 number operators last night, seems that a Worst Buy employee or contractor named Antoine lied and added notes to my account stating he tried to call but got no answer so they did not show. A complete lie. I'd like to have it proven that anyone attempted to call. Cell phone records are easy to show. Same Antoine rescheduled haul away for today. Bet no one shows up for this appointment either.
IF YOU'RE READING THIS DO NOT PAY FOR A USELESS TOTAL TECH MEMBERSHIP. You get the same terrible Worst Buy "service" but now you pay a couple of hundred bucks to be treated like garbage.
Member
Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

So now I'm told that no haul away today either. ANOTHER MISSED APPOINTMENT. These geniuses scheduled on a day when only one employee is doing home entertainment installs and an appliance haul away requires two people. Worst Buy knew this, but scheduled a haul away with a team they knew couldn't handle the job anyway. Typical. THIS IS WHAT TOTALTECH MEMBERS PAY EXTRA FOR. Next up, a third missed appointment on yet another day.
Posts: 353
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

Hey there, hoffmie!


I see that you are already working with Rich via private message. For further assistance, please continue your conversation with him there. 


Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

Rich sent a message, but no replies to my messages. Just as we've come to expect from Best Buy.
Posts: 353
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

Please know that the assistance that we are able to provide here on the forum is not an immediate chat service. Instead, he will be responding to your message ASAP. 

 

Best

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

"ASAP" = whenever Best Buy gets around to it. Like the two missed appointments.
Member
Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

Yep, they missed the FOURTH appointment without a heads-up.