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Posts: 15
Registered: ‎04-08-2022

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

And look at all these Best Buy employees giving other Best Buy employees "Kudos" on these forums. Way to pat yourselves on the back folks! Spend time fixing Best Buy customer service issues instead. This is laughable.

Best Buy Employee
Posts: 2,557
Registered: ‎01-09-2015

Re: Missed Appointment...Missed Work/Pay...No Communction from Worst Buy

It was just me, while I am an employee I cannot provide direct assistance on these forums. I am here off the clock on my own time, providing answers for policy questions and the like. I give Kudos to anyone who provides an amusing, accurate, or helpful answer. You can check my history and see there is a large amount of community members who are customers like yourself that received Kudos. I specifically Kudo’d the posts in this thread because they were working on your situation to get you the assistance you need.

In a company with hundreds of stores that each see thousands of customers per week, they are a small team that handles all social media. That is this forum, twitter, Facebook, etc. It isn’t meant to be the primary method of contact, we have teams who answer the phones and in stores for that. One of the Kudo’d posts also made light of the fact that this forum isn’t intended for immediate support. That’s true, it has never been as fast as calling the customer service line. Especially with delivery issues. Each and ever one of those require pulling up your order and partnering with the local leadership responsible for handling the delivery in your area. They’re acting as a middle man and providing the answer your local delivery team has provided.

I hope this helps clarify the purpose of Kudos on this forum and the purpose of me giving them.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***