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Registered: ‎12-11-2020

Miscommunication

To whom it may concern,
 
At the end of November, my dad placed an order for a new 75" tv and mount. We scheduled an appointment to have it installed for Friday, December 11, 2020 for the time slot of 7am-1pm. Earlier of this week my dad contacted customer service to make sure our installation was correct for the mount and tv. Upon the call we found out my dad didn't purchase the correct installation so over the phone he changed it and the employee said that he was able to keep our same date for installation: December 11th. Today is December 11th and I waited since 7am to have someone come and install the tv and mount it. When 1pm came and still no one had showed up, I decided to call Geek Squad and find out what the issue was. Once I got through to someone and explained the predicament he even said he saw the correct date December 11th. However due to rescheduling for some reason that was not said we would not be getting our tv installed or mounted. I had to reschedule for a later date which is very frustrating since we were in hopes of getting it done today. There was no communication between customer and employees. There was no follow up or call to let us know that it would not be happening today and that we needed to reschedule. It was just very frustrating and as long time loyal customers of Best Buy we expected better. 
 
 
 
Thank you. 
Posts: 6,399
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Registered: ‎08-21-2017

Re: Miscommunication

Good afternoon, VanessaHounshell,

 

Welcome to our community forums. We strive to make every delivery and installation as smooth as possible so I'm disappointed to hear that this hasn't been your experience so far. I would be more than happy to provide some details on how to get assistance moving forward.

 

​Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. Since your father made this purchase we would be unable to help you directly with this purchase. Your father is more than welcome to create an account here on our forums or to give us a call at (888) BEST-BUY or (888) 237-8289.

 

We look forward to hearing from him however he contacts us so we can continue to review this.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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