Delivery & Installation

[Dave_dsl]

Hello.  I ordered a mini-fridge for my daughter who's off at school.  The product was delivered on time as promised.  Good so far!  But when she opened the packaging, the fridge was dented and scratched in a few places.  The fridge works, but it's not in new condition.  Unfortunately, she lives on the fourth floor of her dorm (no elevator) and the campus mail room is a ways away.  It's very inconvenient for her to pack this up for a return. 

Could we settle on an alternative form of compensation that saves both Best Buy and my daughter, time and money?

Thanks for your consideration.

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Hello, Dave_dsl,

Welcome to our forums!  I don’t know what I would have done without the mini-fridge in my dorm during my first year of college.  It’s an essential item for every dorm room in my opinion, so while I’m glad you decided to get one for your daughter for the upcoming school year, I can certainly understand your disappointment with the condition in which it was delivered!

I’d like to explore what options might be available regarding this mini-fridge that was delivered, however, I’ll need a few pieces of additional information from you before I’m able to do so.  Most of the information I’ll need is pretty sensitive information we’ll want to keep out of the public view of our forums, so if you could send me a private message with:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, you’ll want to send me this information in a private message, which you can do by clicking on the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,