02-04-2019 03:36 PM
Best buy geek squad installed a tv mount and the screw they drilled hit electrical wiring (missed the stud). The wires arced and almost burned down my house. I called immediately and someone from the store and/or geek squad was supposed to get back to me asap (that was 2 days ago), in additiion they offered a re-do on Feb 12.....obviosuly that is unacceptable. I tried to call the tech from geek squad as soon as he left to let him know, but his voicemail was full and not accepting messages. I had to have an emergency electrician vist which cost $892. I called Sedgwick to start a claim and was less than impressed with the person taking the information.
02-04-2019 05:08 PM
Good afternoon, ssansoucie,
I'm shocked to hear about the electrical wiring that was interrupted when a TV was being installed in your home. Because Best Buy uses 3rd party companies to fulfill many of our services, I'm wanting to make sure we're working with the correct support teams involved with your Sedgwick claim that was filed. Thank you for bringing this to our attention on the Best Buy forums!
Please send me your full name, phone number, email address, any order numbers available, and also your Sedgwick Claim ID number. This should be everything I need to get started, but be sure to send this information by clicking the blue button in my signature line below!
02-11-2019 02:37 PM
I can't seem to get anyone from Sedgwick to contact me back. I filed a claim 1 week ago - have heard nothing. When I started the claim on 2/4/19 to lady who took the information was very rude.
I'm an elite customer at Best Buy - have spent a lot of money and feel like Best Buy is really letting me down.
Installers hit electrical line while installing TV mount and my house almost burned down. Need to get some attention to this ASAP. I'm out money I spent for emergency electrician - not mention the hole in my wall.