Delivery & Installation

[GS-DE]

I purchased a Samsung washer and dryer as well as a Samsung 55" TV from Best Buy online. I scheduled delivery during the order process for the morning of Wednesday, April 3. I received emails confirming my purchase and delivery.

I am in the process of moving from NJ to DE, so I made the trip to DE for the delivery day. The washer was delivered and installed as scheduled. The dryer was supposedly being delivered by another tech because it's a gas dryer and a propane gas conversion kit was required. No information about the TV.

By 1:00 still no delivery so I called Best Buy and got transferred all around until I got disconnected. While I was connected I was told by one very rude person that she only saw an order for a gas conversion kit that was scheduled for delivery the previous day! Someone else was as confused as I was, and someone else told me that all she saw was that the dryer and TV were "in transit" and would not be delivered that day.

Unacceptable! I drove from NJ to DE for delivery and installation of a washer, dryer, and TV. I was NEVER informed that the delivery of the dryer and TV would be delayed, and no one seems to know what happened. As the washing machine was all ready installed I am hesitant to cancel the rest of the order because the washer and dryer are a set.

Just today I rwceived a call with a recorded message that I could go online and "reschedule" my delivery. First, I shouldn't have to reschedule---I all ready had a confirmed delivery date that I did NOT cancel. Second, I went online to schedule, planning on Wednesday, April 10, and nothing is available until April 23! Unacceptable again. This is Best Buy's error, not mine.

I never expected an expensive purchase/delivery/installation to add so much stress to a move, especially when I made all the arrangements on a timely basis.

I refuse to play musical telephone calls again only to be disconnected (that actually happened twice). I need a satisfactory solution from Best Buy that doesn't involve a recorded generic unhelpful telephone call.

[GS-DE]

I just looked online and this dryer is now shown as NOT being available for delivery to my area code!! I purposely bought a MATCHING washer and dryer. I had the washer delivered and installed with the confirmed (by Best Buy) expectation that the dryer was being delivered and installed.

I want the washing machine uninstalled and removed from my home. It has not been used. Best Buy has all ready charged the entire order to my credit card even though most of the order has not been delivered or installed---and apparently the dryer is no longer available, but no one has had the common decency to inform me. That is FRAUD and I will contact my credit card company to dispute the charge as well as the state attorney general.

"Horrible customer service" doesn't do justice to this situation. I intend to share this experience at every social media opportunity.

[Tracy-BBY Retired: Social Media Specialist]

Hello GS-DE,

I would like to help with seeing why the dryer delivery could not be completed for you as promised. In order to proceed I would need some additional information. Please provide us your full name, phone number, order number, and email address in a Private Message. You may send me a private message by logging into the forum and clicking on the blue "Private Message" button included in my signature below.

Thank you for your post!