Hello,
After many calls about this delivery issue, I was told today that my previous case on this was closed on account of the delivery having been marked as complete. I do not understand how this is possible as I never received the TV and I didn't even get a call for the scheduled delivery.
In fact, I called on Jan 10th, 2023 about not receiving a call since the order was placed on Dec 8th, 2022. I was told on the 10th to wait until Jan 24th, because the rep said that's when they were scheduled to pick up the order from the warehouse. From there, I was told to expect a call from the delivery team within 7 business days.
I called back again on Jan 28th, having waited for a scheduled delivery call that never came. I asked for an update and was told that there might have been a delay and told to wait until Jan 30th for the call to come through. I asked if I could get the contact info for the delivery company but was told that the rep didn't know which company was going to deliver it and I just had to wait for the call.
I called back on Feb 3rd, again letting the rep know that no scheduled delivery call was made or attempted. I was then told that the order was marked as complete and a special delivery case{removed per forum guidelines} was put in and a reply was expected within 2-5 business days.
I called again today Feb 11th, looking to see what the status of the case{removed per forum guidelines} was and I was told by the rep that she could not tell me what the case result was but she could see it was updated and I was told to wait to get a call back from the case rep. I called back a second time, looking to speak with a supervisor about this, however, this time the rep told me that case {removed per forum guidelines} was closed because the order was marked as complete and that any rep should be able to see the case results.
I do not appreciate the constant run-around and passing back and forth I've been receiving on this. I did not receive the TV from my order, nor was there any attempt made whatsoever to set up a delivery date with the delivery company.
I am beyond livid having been told that I've received an order from a third party that I am at this point, not even aware of their name since nobody wants to provide that information to me. So, I don't know how they'll even attempt to provide proof of delivery as I never even received a call to schedule the delivery, let alone even sign for anything.
Posting this here since I can't get much help from the delivery team reps over the phone. Asked to speak with a supervisor to get some more information but of course I get told they'll call me back and just to wait again, still no call back and no one else I can speak to and attempt to get this resolved.
