11-27-2022 10:38 AM
Buyer Beware ...
A Geek Squad salesperson visited our home to assess purchasing and installing a Sonos amplfier system for whole house speakers, three speakers for our media room, a TV stand, Sonos soundbar, and woofer. Total cost: $7,303.74...The purchase was made on Oct. 21, 2022 and it took three weeks to get installation scheduled despite the salesperson's promise for quick installation and a lie about the the equipment being delayed. Once they arrived, they installed the TV stand, soundbar and woofer, fine. They could not initially get the Sonos whole house system to work, but eventually it did work, BUT ONLY FOR A FEW MINUTES...less than an hour after the Geeks departed, the Sonos whole house system stopped working completely. Our attempts to contact the Geeks, the salesperson and the store manager (Store #509, Altamonte Springs, FL), were ignored. Next, they returned a week later to install the three speakers for our media room,($2,474,94 cost), BUT SINCE THE SALESPERSON DID NOT MEASURE PROPERLY, THE SPEAKERS WOULD NOT FIT INTO THE WALL CUT-OUTS! Since the speakers could NOT be installed, the Geeks on that day tried to fix the Sonos whole house system since they had nothing else to do. They claimed the whole house Sonos system was working, but it will NOT play at all. A third Geek service visit was finally set up to re-address the issues, BUT THE GEEKS NEVER SHOWED UP! I am very disappointed as having never used the Geek Squad before, I had heard they had good expertise...this is not true. The salesperson would not return our call and the call to the store manager was never returned. Before I go to the corporate site, I wanted to see if this forum could provide some resolution, if only because every time a system fails, it takes weeks for anyone to show up to try to fix it.
11-27-2022 11:23 AM
Thank you for reaching out to us on the Best Buy Forums page. Sorry to hear that your first Geek Squad experience didn't go so well. I can understand how you are feeling today. I would love to see what I can do to help you today. To get stated, can you please send me a private message with your name, phone number, and email?