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New Member
Posts: 2
Registered: ‎12-11-2020

Lousy service, attitude and nobody to contact -- but you already have my money

[ Edited ]

Ordered and paid for delivery and nstallation of a new range.  Advised it would  be delivered between 7 a.m. and 1 p.m. today.  No contact from Geek Squad staff.  Received a call mid-morning with no message left.  What's the point of the call.  It is now 1:30 and I just called that number back if by chance it was Geek Squad, which it was.  Asked them if they are coming today, and guy started yelling at me.  "Of course we are coming."  I will NOT tolerate this lousy service or conduct.  

 

The order number is {removed per forum guidelines}.

 

I called the Best Buy 800 number for customer service as well as the store in Brownsville, Texas.  Was on hold with no answer on both calls for 20 minutes each time.  

 

Needless to say, we will look elsewhere in the future.  

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Lousy service, attitude and nobody to contact -- but you already have my money

Welcome to our community, kpfister,

 

We do out best to provide you with the latest status updates for your order, and I’m sad to hear that there may have been a disconnect when speaking with an Agent. It’s not the kind of experience that we want to deliver, and I wanted to thank you for bringing this to our attention. I’d be happy to assist with your order as needed, as well as to document your feedback here at our Corporate Office. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.
 

Scott|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎12-12-2020

Re: Lousy service, attitude and nobody to contact -- but you already have my money

My name is Chiku Misra.  I ordered a tv and was promised delivery on July 23 by Best Buy.  They didn't show up nor call nor email.  But they charged me anyway.  I disputed it with my credit card company.  Best Buy sent them a paper saying they delivered the tv on July 31.  It's a lie.  They did not.  Moreover, who behaves like this?  Promising a tv and delivering it 8 days late with no communication in the meantime?  I have been disputing this with my credit card company, Discover, and they have been useless on the matter.  They claim to have conducted 3 investigations but won't answer any question or engage in any discussion.  Can you help me resolve this?  I also find it suspicious that the Huntsville Best Buy store was the sole corporate sponsor 2 years ago of a children's festival operated by the former local police spokesman who has broken into my house and vandalized and destroyed the back gate of my house and carved a swastika into it?  I have photographic evidence and this criminal's name is Harry Hobbs and the Huntsville police have illegally stalked and harassed me for years and I have hundreds of pieces of evidence on my Fb page proving it.

 

anyway, I have the documents I described which prove Best Buy is lying about any tv delivery.  Unless you think it's ok or normal to deliver a tv (or anything) a week late with no communication whatsoever.  Very unprofessional and it is just not plausible.  

Chiku Misra (it registered me here under an alternate Fb account I used as a private diary to document what these thug Huntsville police have done to me for years, which not one of those criminals and wretches can answer)

New Member
Posts: 1
Registered: ‎12-12-2020

Re: Lousy service, attitude and nobody to contact -- but you already have my money

My husband and I have recently experienced Beat Buy's business practices as well and I am infuriated.  It started on Nov 24th when we went to Best Buy in Redding, CA to purchase a new main room television to replace the one we had.  We spent over an hour in the store speaking with a very qualified and professional business associate, who educated us on the many different options available.  We left the store without purchasing, but had the salesperson's business card, and details of what we liked so we could return and complete the transaction with him.  Later that evening my husband felt comfortable in making the purchase (he had read several reviews on the television, which was a brand name we had never owned), so we called the Redding store to speak to the sales rep and complete the purchase with him.  After two attempts to reach a human being on the phone, only to be sent to hold for over 15 minutes each time, we gave up and decided to stop by the store the following morning on our way out of town for Thanksgiving.

 

The following morning, we stopped by the store and couldn't find any salespeople available to help us with the purchase at all!  A sales person was called to help us twice, but none ever showed up.  I was beyond annoyed at this point and let the fellow at the cash register know I wasn't pleased.  Long story short, he helped us ring up the sale and set up an appointment for the new set to be delivered and the old one picked up and removed.  The total cost of this television was just over $4,600.00 and the delivery was set up for Dec. 11th in the morning.  We got several emails and phone calls confirming the delivery, and in fact the delivery and set up was performed as scheduled.  No complaints with the two Geek Squad guys whatsoever.  Now, fast forward to 11:30 the same night (Dec 11th) when the new television would no turn off, no matter what button we pushed.  Ended up just muting the sound so it didn't keep us up all night.

 

Awoke this morning to find that the television picture rotates between having horizontal lines through the entire 77” screen, to blacking out the center 1/3 of the screen and back to full picture with horizontal lines throughout.  It cycled like that every 60 seconds while we once again tried to contact Customer Service or the Geek Squad…. we were on hold well over 60 minutes and finally the system hung up on us.  My husband spent another 45 minutes chatting with Corporate who concluded that we received a defective television and we would be receiving a replacement television next THURSDAY, Dec 17th!    I WILL NEVER STEP FOOT INSIDE A BEST BUY store as long as I live.  This has been the most exasperating experience I’ve had to go through.  They have had over $4,600 of my dollars in their hand since November 25th and I have nothing to show for it except a POS LG Television that doesn't even turn on at this point and some more “promises”.

New Member
Posts: 2
Registered: ‎12-11-2020

Re: Lousy service, attitude and nobody to contact -- but you already have my money

I’ll pass. You make it convenient for you to avoid the customer and I get to go out of my way to accommodate you and your useless processes. Answer your phones to start.
New Member
Posts: 6
Registered: ‎12-09-2020

Re: Lousy service, attitude and nobody to contact -- but you already have my money

If you got an actual installation, maybe consider yourself lucky.  After a pretty positive experience earlier this year with a BB washer/dryer install, we ordered a double-oven range last Saturday 12/5 with install confirmed Monday 12/7.  First thing Monday morning I get a cryptic email that there was a "transit" issue and it would not be installed Monday, and to call in and reschedule. 

 

You can read my thread elsewhere in this forum, but bottom line I've called everyday (including Monday) multiple times, and every single time I'm told it's stuck in an "in-transit" status, they are powerless to do anything, all they can do is file an "escalation" request to the warehouse to change the status, but the item has "really really" arrived, but no escalation routes available for me or anyway to get updated information, nor have any attempts been made by Best Buy to try to help.  This was a very popular oven that was largely sold out everywhere else (Home Depot, Lowes), and it now shows as out-of-stock with Best Buy, so I'm 99% certain either the inventory system glitched and it was never actually in-stock to sell to me, or it was literally like the last one in-stock but damaged in transit and they can't install it.  Either way, fine, refund my money and I'll be on my way, but instead it's this "mystery" of stuck in status, nothing we can do, no managers to escalate to, no information about the case, nothing. 

 

And this "support" forum has been absolute bubkis.  No replies to my legit issue, I've DM'd multiple "support" people on this board, still nothing.  They've probably already looked at it and know Best Buy is in deep and don't want to touch it, or even they can't find out anything.

 

Oh well, I've filed a dispute with my credit card since Best Buy won't handle it, as well as file a complaint with the BBB (which probably won't amount to anything either, but who knows).