03-11-2020 06:02 PM
Ordered a big screen TV last week
Scheduled delivery was suppose to be yesterday.
Took a day off for it and guess what?! You are not alone.
I thought paying the extra $50 delivery fee over the compeititor's free delivery will yield better on time performance.
I guess I was wrong. So wrong.
Someone did call back a day later to reschedule a delivery with no garantee.
I had enough, cancelling the order and black listing BB in the foreseeable future.
What customer service. Very frustrated.
03-13-2020 08:42 AM
Welcome to our community, v33k.
As I know only too well from my own experience, it can be quite aggravating to have a delivery not occur as expected and then to not receive a solution acceptable to you. I regret that this has been your experience.
With apologies, this Community is intended for our U.S. customers. If needed, lease contact Best Buy Canada for further assistance with your concerns.
Thank you for writing to us.