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New Member
Posts: 2
Registered: ‎08-03-2019

Lack of follow through with delivery and communication

Severly frustrated and disappointed!  Got a call on the delivery date (July 26th) that they could not deliver until Monday or Tuesday (7/29,7/30).  I had to call Thursday (8/1) to find out what is going on.  Got transferred to several different managers who all said they would call with an update and never did, even if it was to say they haven't heard anything from the delivery department.  I had to call back several times.  We paid for the appliances June 14th!  We are without appliances in our newly renovated kitchen.  (Tom, the salesman who sold us the appliances, is great though)

New Member
Posts: 2
Registered: ‎08-03-2019

Re: Lack of follow through with delivery and communication

Still no update or call confirming any delivery any time soon! First and last time we are buying appliances from Best Buy! Sooooooooo FRUSTRATING!
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Posts: 5,543
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Registered: ‎12-23-2016

Re: Lack of follow through with delivery and communication

Hello, kahela74,

 

Welcome to the Best Buy Community forums. Having to reschedule a delivery is always a frustrating experience, and I apologize that no one has called you back to get this worked out.

 

If you could send me a private message, through the link in my signature, with your name, email address, and phone number, along with your order number, I'd appreciate it. I can check it out and see what's possible for your order. 

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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