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Posts: 1
Registered: ‎04-13-2021

Lack of Delivery

[ Edited ]
I am writing to you regarding our order of a double wall oven that was supposed to take place two Saturdays ago.We placed our order {removed per forum guidelines} on 2/19/21 and scheduled delivery for April 3rd. As late as theThursday before we received both an email and a text confirming an 8 hour window for that date. At 9:15 am I called to see if we could get a more narrow timeframe as we have rescue dogs that have to be put away when deliveries are made and did not want to cage them for up to 8 hours. When I spoke with Best Buy , I was informed that we would have to reschedule as the oven was not available. When I asked why we were just being told this, I was informed that we were “put in the queue the evening before to be called” but never were. Imagine our surprise when we were informed this the day of delivery and only after WE had to call to check on it. How long would we have waited if we did not call. We had to call repeatedly to even get info about the normal 8 hour time frame we were assigned.  We were unceremoniously cancelled the day before Easter. We were given no time to make other  arrangements.   Who does that the day before a major holiday?  Your company knew in advance that the stock did not arrive, yet we got texts and emails that said we were good to go.  Surely we should have been notified before or at the same time that the actual delivery time was scheduled.  And if you cant guarantee that the stock was available, a delivery time should have NEVER been scheduled in the first place. We have cancelled our order.In the time of a global pandemic when people depend more than ever on courtesy and respect, I find Best Buy lacking in both. In a time when businesses are struggling and there are many businesses that can and will go out of their way to EARN our trust and hard earned money, give us one reason why we should not take our business else where?Look at our buying history on your website. We have spent consistently at Best Buy.
 
Posts: 160
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Registered: ‎11-12-2018

Re: Lack of Delivery

Hello, StuRat1958.

 

We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
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