05-28-2019 06:35 PM
Solved! Go to Solution.
05-29-2019 03:38 PM
05-29-2019 04:57 PM
05-29-2019 06:15 PM
05-30-2019 08:19 AM
05-30-2019 09:17 AM
Thank you for reaching out to us on the forums to express your experience with your order. We always aim to provide a stress-free experience for our client's, and in situations where that falls short we are always happy to step in and see how to make it right.
jdogg836 is a Best Buy employee but is not a part of our Social Media Specialist team. We encourage our employees in all positions to be active on the forums and answer client questions or respond to matters if they are knowledgeable on the subject matter. I believe jdogg836 was attempting to assure you that we would see your response in the queue but that the username change was generated immediately due to violation of house rules.
If you would, please, send us a private message using the "Private Message" button to the right of my signature below. We will need your full name, phone number, and email address so that we may begin looking into your experience.
I look forward to assisting you there.