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Posts: 1
Registered: ‎09-17-2019

LG Nano 9 75" TV Issues

Hello,

 

I ordered the above TV and it arrived damaged.  I was finally able to get an exchange on this last Saturday.  However, this TV is also damaged.  I have tried for 2 days now to get customer service on the line to arrange for a return however the only time ive been able to talk to anyone I was told they couldn't do it.  I have put my number on the callback queue 3 times and not received a call back.  Im told when they transfer me that its a 13 min hold time only to be put on hold for over a half hour, then when i put my number in told that i should receive a call within an hour and a half.  

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Posts: 216
Topics: 9
Kudos: 38
Solutions: 14
Registered: ‎02-08-2019

Re: LG Nano 9 75" TV Issues

Hey, goneflyin1,

 

I certainly understand your frustration here! Please send me a private message with your full name, email, phone number, and order number and I am happy to look into this further. I want to fix this for you! 

 

You can send me a private message by clicking the blue button in my signature below. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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