04-01-2021 11:10 AM
The nightmare began about 4 weeks ago, we had ordered a Kitchen Aid Stove to be delivered. The first stove arrived, was installed by best buy, and upon inspection had the bottom drawer was broken, the drawer tracks were not screwed into the wall of the oven. Unusable, the stove was picked up and exchanged for another one. A week later, stove #2 arrived, was installed by best buy, and upon inspection the oven was not working, it was not heating up, oven heats up to 270 degrees maximum and it takes about an hour to get there. Unusable. 5 days before Easter, stove #3 arrives. We're told this stove cannot be installed because the gas valve is outdated, despite being installed the two prior times with no issue. We bring in a plumber to install the new valve. Now, 5 weeks after the original order stove #4 will arrive. I have very little faith that it will work and we will probably have to return that one as well. Speaking to Best Buy's representatives, we're getting the typical run around, "we're sorry this is happening", "let's reschedule", and "good luck with your next delivery." Nothing has really been done to rectify the situation. We will also be reaching out to Kitchen Aid themselves to inform them of the quality, or lack there of, of this stove. We originally wanted the higher model, 9000 series, but they were out of stock / back ordered for months. However, at this rate we could have gotten that one sooner.
04-01-2021 11:27 AM
Hi there, HuskyParents21.
Thank you for visiting our online community. We sincerely appreciate you choosing Best Buy for this investment, which is why we are sorry to hear there have been multiple factors which have prevented you from enjoying the new appliance. The delivery and installation of a new stove should be a seamless process, although it is clear that has not been your experience. We would love the opportunity to ensure your feedback is formally documented, as well as offer any additional support you may need.
If you would not mind sending a Private Message, that would be the safest way to gather the information we’d need to access the order history. Please be sure to include your full name, email address, and telephone number. If the order number is available, that would also be helpful. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
04-01-2021 02:59 PM
While I have not yet received a Private Message, I wanted to briefly check in with you. Please know, I will be out of the office until Monday. If you’re still in need of support, please send the requested information, when you have the time. When I return, I will be sure to reconnect with you.