02-06-2019 04:16 PM
After r3ceiving text messages for several days confirming the delivery and installation of several appliances for today between 12n - 6pm, I was sent a message at 1:25pm changing my delivery date to next ‘Wednesday. No reason was given and the fact that I had taken a day off to wait for this event, only to be given essentially no notice that the items would not be delivered today wasted my time. Additionally the expectation that I would take another day off to wait for delivery and installation was an assumption that Best Buy made without my knowledge or agreement.
I called Best Buy for an explanation and was told that I could not be reached by phone—-the phone that I had next to me all day never rang and the text I referenced above was received at 1:25pm. I was then transferred to another number, where I was put on hold and the disconnected from. I called back and was gain transferred to another number where the person answering the phone told me I should not have been told it could not be reached via phone. He then “researched” the issue and came back and said the items where not yet available in the area and that the best they could do was to complete the order on Wednesday. I said I was not available Wednesday and this person moved the delivery to Monday.
Not understanding the mess, I called the local store where I made the purchase and spoke with the sales person.
He was the only person who was upfront and honest and took time to figure out what had happened. As it turns out the items where in stock, but for whatever reason did not make it on to the delivery truck today. Why? I have no idea. However, I will have to spend another day waiting for a delivery that, given BB’s track record, may, or may not occur. After spending $7,000+ on appliances at BB, one would think they would value customer’s more and respect the time of their customers. I will likely pass on making any future purchases at BB
02-06-2019 05:31 PM
Thank you for taking the time to join our community forums and letting us know about your recent experience with this order. I know it's not easy to set time aside for an appointment so I can understand your frustration to discover that your appointment was rescheduled while waiting for your delivery. I would like to take a look in to this to see if I can see if we can be of any further assistance. Can you please send us a private message with a bit more information? I will need to verify your:
To send a private message please click the button at the bottom of my post. I look forward to taking a deeper look in to this.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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