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New Member
Posts: 2
Registered: ‎11-04-2021

Installers broke TV

So I ordered a $2000 TV, scheduled delivery and installation the next day. Awesome, right? Well the delivery guys were late, obviously in a hurry, and failed to take proper care. After they got the TV up in the wall, they noticed the cracked screen. Took it back down. Now it's sitting in my front all, my living room is in disorder, and when I called customer service I was told that I need to wait 24-48 hours for the ticket status to change before they can do ANYTHING. 


Not acceptable. I'd be better of cancelling the charge on my card and getting the TV elsewhere.

Trusted Contributor
Posts: 2,800
Registered: ‎02-07-2011

Re: Installers broke TV

There answer is correct. Until the item has been updated as delivered in Thier system, they can't request it to be picked up and exchanged.
New Member
Posts: 2
Registered: ‎11-04-2021

Re: Installers broke TV

well, if that's how their system works, fine. I called up and requested a refund, and to have the broken TV picked up, and ordered one from elsewhere. They lose the sale because this is a poor response. 

Posts: 11,642
Topics: 371
Kudos: 295
Blog Posts: 46
Solutions: 379
Registered: ‎09-29-2008

Re: Installers broke TV

Hey, atxyoungblood,


I am sure it was concerning to discover this TV was damaged after this team had mounted it onto your wall, and then to be told you had to wait to get a replacement would be frustrating to anyone. I would love to look into this for you, and provide you whatever possible resolution we can. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message click on the message button in my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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