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Posts: 16
Registered: ‎03-08-2016

Installer never showed up

I had a dishwasher I purchased delivred Saturday and and the installation was to happen the same day between 1-3pm.  The installer called me Friday night 8:30 left message to confirm appointment.  The caller sounded very unprofessional but I did call back to confirm and after that call I was just wondering what type of person will be showing up to my home the next day.  I had a friend come over to wait to be sure I wasnt the only one home.  I sat and waited and waited and no one to install the equipment showed up.  I checked my phone and had a text and email stating I needed to reschedule the appointment.  I had family coming over Sunday and sadly have a huge box we had to work around and then wash dishes by hand.  When I contact Best Buy they were all about rescheduling my appointment but not concerned about the person not showing up, type of person they have doing the installations, the time I spent waiting for them to arrive, cleaning out the sink area and walk way so they had no issues etc.  I was some type of compensation for my time and the mess this has became.  I am hiring an outside source to install the new dishwasher as I don't trust the people now that Best Buy services their work too.  I would like a call back to see what Best Buy is going to do to fix this problem and make my experience better.  Thank you!!

Posts: 7,191
Topics: 116
Kudos: 243
Solutions: 394
Registered: ‎12-23-2016

Re: Installer never showed up

Hello, junfeter,

 

Welcome to the Best Buy Community forums. Washing dishes by hand is a huge pain, especially when doing it for a big group of people. I'm sorry that out installer didn't show up. Your time is valuable, and we want to respect that.

 

Please give our Geek Squad Client Care team a call at (800) 304-1259. They are set up to assist with appliance install issues like this. They will work to find a way to make this right for you, and also use your feedback to help improve the service we offer going forward.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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