04-07-2022 09:25 PM
04-12-2022 11:39 AM
Thank you for posting on our forum regarding your recent experience. Purchasing a washer and dryer is a big deal, and we'd expect your delivery and installation with these important appliances to go as planned. I hate to hear about the issues you ran into when getting these units installed. We never want our customers to experience a run around like you described! I know this was a frustrating experience, but I'm glad to learn that you eventually received your power cord and your units were installed last week.
I'd like to follow up on your experience overall and the dent you mentioned that was in your washer after the job was completed. To start, please send me a private message including your full name, email, phone number, and order number. Please also share in your message if your dented unit has been addressed yet. You can find the blue option to message me to the right of my name below.
All the best,