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New Member
Posts: 2
Registered: ‎04-07-2022

Installation

I purchased a washer & dryer on 02/12/22. It was delivered on 02/21/22 but they were unable in install it because of a drip pan that couldn’t be removed and they didn’t want to risk damaging the products. We took care of the issue, the following week we had another appointment set up in which they determined we didn’t have the necessary outlet. Took care of that issue as well. Apparently during the first visit, they did not deliver the power cord that I had purchased. I called Best Buy to let them know that once I take care of the electrical issue and someone comes out for installation, I would need them to bring a power a cord. They said they were putting a note in so they could bring an extra one. I then called to actually schedule the appointment and reiterated that I would need them to bring an extra power cord since the first team did not leave the one I purchased and they told me they saw that notated and I should have no problems. My 3rd appointment finally comes around and they show up WITHOUT an extra cord. They went to check their truck to see if they had an extra one and they didn’t. Such a frustrating situation! I called because I had to schedule yet ANOTHER appointment. I had to wait yet ANOTHER week because my only days off are Wednesdays & Sundays and they apparently don’t install appliances on Sundays. I can’t tell you how many times I was transferred from department to department trying to figure out how this happened and how to prevent this from happening again on my next installation. I was told my issue would get escalated and someone would reach out to me. This was on 03/30/22 and I still haven’t heard from anyone. I asked to speak to a supervisor, there wasn’t one and they would have one call me within 24-48 hours. Haven’t heard anything from them either. Spoke to someone else who told me they were creating a claim for me and I would be receiving an email and phone call in order to ensure that I get the power cord for my next appointment. I never heard from anyone. I called again about 3 days later and spoke to someone who told me I couldn’t get an update since the department was closed over the weekend but at least she offered to order the power cord for me at no cost and it would be delivered the day prior to my scheduled installation. They were finally installed yesterday on 04/06, but of course they left a dent in my brand new washer! Such a frustrating experience.
Posts: 1,810
Topics: 91
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Registered: ‎11-23-2018

Re: Installation

Hello, Cblancas91!

 

Thank you for posting on our forum regarding your recent experience. Purchasing a washer and dryer is a big deal, and we'd expect your delivery and installation with these important appliances to go as planned. I hate to hear about the issues you ran into when getting these units installed. We never want our customers to experience a run around like you described! I know this was a frustrating experience, but I'm glad to learn that you eventually received your power cord and your units were installed last week. 

 

I'd like to follow up on your experience overall and the dent you mentioned that was in your washer after the job was completed. To start, please send me a private message including your full name, email, phone number, and order number. Please also share in your message if your dented unit has been addressed yet. You can find the blue option to message me to the right of my name below.

 

All the best,

 

Allison|Social Media Specialist | Best Buy® Corporate
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