02-18-2020 12:46 PM
02-18-2020 02:05 PM
Hi there, Paintcan,
Welcome to our Best Buy community forum!
We know that getting a new washer and dryer is a big deal, so we are honored that you decided to come to us for this purchase. That said, it hurts me to hear that your installation wasn't the stress-free one we intended.
You should be able to sit back and relax knowing that your washer and dryer were set-up correctly by our Agents, so I can understand why you'd be concerned when it started to seem like something wasn't hooked up as intended. I know that would bother me as well, so while I wish that things had gone differently, I'm glad you took the time to report this to us.
My team is located at our Corporate Office, and I would be happy to document your feedback as requested if you use the "Private Message" option to send over your full name, phone number, and email.
Other than that, I recommend reaching out to our Geek Squad Client Care team, by calling (800) 304-1259. They can be reached 7-days a week between 8 a.m. to 11 p.m. CT, and would be your best option for assistance with your washer and dryer appointments going forward. By calling that number, a case manager should be assigned to your order, who can help things go more smoothly with the team redoing the install, as well as touch base with you after the appointment to see how things went.
02-18-2020 02:16 PM
02-18-2020 02:31 PM
I understand that your reason for reaching out to us is that your washer and dryer were not correctly installed, so I apologize if my response didn't convey that. What I was trying to say is that our intention is to set up everything correctly the first time around, so you can just relax and not have to worry about it.
That's why it hurts me to learn that was not the case with your purchase. However, I'm glad that someone is coming out tomorrow to correct things.
I see that you sent me a Private Message with more information. I'll check that out now and respond there shortly, so we can discuss this further.
02-19-2020 05:05 PM
02-20-2020 08:45 AM
Thank you for following up with us. Elle's last message to you had a few things we need some clarification on so we can continue to research this. Did you receive an error message when trying to view your private messages?
02-20-2020 09:32 AM
02-20-2020 10:04 AM
Our team is only able to provide assistance via social media so we will be unable to call you. If you'd prefer to get assistance over the phone I would recommend contacting the Geek Squad Client Care team by calling (800) 304-1259.
If you are unable to view private messages I would recommend clearing your browser cache and cookies. As a reminder you can check your private message by making sure you are logged on to your forum account and clicking the orange envelope in the top right corner.
03-03-2020 09:59 PM
03-04-2020 10:33 AM
Good morning, Paintcan,
Welcome back to the forum! It's great to hear that our support teams were able to assist in getting your washer and dryer repaired and correctly installed for you. I understand it's been quite a journey, and we appreciate the update! If you should need any further assistance, please let us know.