Delivery & Installation

[johnsons4]

I purchased 3 Samsung appliances. Refrig, Range and Dishwasher.

Dishwasher install must be wrong because when I turn it on water comes from the attachements and is flooding kitchen.

This is my first time using dishwasher.

I called on Saturday after it happened so that someone can come repair and they gave me an appointment for today January 14 from 730 to 1130a.

But then they cancelled and now saying the next appointment to repair the installation is February 9th!

That is a month away and I have a big January event happening in a week.

That is horrible and I paid for Total Tech and over $5k for all 3 appliances.

Now what?  Can I hire a plumber to fix the repair and send Best Buy the bill?  

Will you credit the cost of my Total Tech membership?

Incredibly disappointed.

[AaronG-BBY Social Media Specialist]

Hello, johnsons4,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Getting new appliances should be exciting, but not when they flood your kitchen. I can understand your concern and would be happy to see what I can do for you. Please send me a private message with:

Full name

Phone number

Email address

Order number

Thanks,

[johnsons4]

Thank you. How do I find the private messaging?

[AaronG-BBY Social Media Specialist]

Hi,

You can click on my name in the top left, and then click on Send private message on the right.

Thanks,

[johnsons4]

Thank you. I will do right now