Delivery & Installation

[Tbilbrey]

After 6 attempts to install an island venthood over 3 months, my venthood still sits on the floor. They gave various reasons for the lack of completion, the last one saying that they needed 3
To 4 people to complete the instal. Don’t buy anything from Best Buy that needs delivery or installation!

[VanessaT-BBY Social Media Specialist]

Hey there, Tbilbrey.

Thank you for reaching out here on the Forums.

Trust us when we say that this is certainly not the level of service that we strive to provide, and we appreciate you taking the time out of your day to send us this message. We strive to provide our customers with the best experience possible from our doors to yours. Having an install not get done after 6 attempts is unacceptable. Our team works directly out of the Corporate Office, and we will be fully documenting this to ensure something like this does not happen in the future. 

That being said, I would like to assist here and see what may be possible. Can you please send me a private message with your full name, email address, phone number and order number?