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Posts: 2
Registered: ‎11-06-2021

Installation delayed / fridge damaged/ numerous hours on hold

I had my 3k fridge sitting in my garage for a week because the installation “team” of 2 wasn’t able to get it up 2 flights of stairs, fine, understood, safety first, after all I’d hate for anyone or anything to get hurt. Fast forward, 1 week, and many, many, many and I mean many, hours on the phone with “customer service”. I finally get the appointment to get the “4 man” crew to install the fridge, and they damage it!!! Why?! Now, I’m now back on the phone for over 2 hours with two different reps. Ok, appointment set, for today 11/6 from 2-6pm…. With fridge replacement and haul away of damaged fridge. I get the call, “where do you live?” ( this is the driver btw) … “ I can’t find your house so I have to cancel your appointment” …. What?! This is a cruel joke, certainly !!! Nope!!! I ask if a four man crew is with him and my replacement fridge is there … he says no and hangs up! I call the appointment number provided in the email and I’m told they are unable to get ahold of the driver… fast forward, 30 mins into THIS call with geek squad, they said they could not help… what ?! Ok, fine! Then, I get this EXPO number to call… as of this moment I’ve been on hold for 1hr and 40 mins!! Why can’t I just get a replacement fridge that was damaged by a Best Buy rep!!! Simple: switch damaged fridge for NOT damaged fridge!!
Posts: 1,685
Topics: 89
Kudos: 273
Solutions: 80
Registered: ‎11-23-2018

Re: Installation delayed / fridge damaged/ numerous hours on hold

Hello, AMonroy, and welcome to our online community!


Thank you for reaching out on our forum for support. I know how important an appliance delivery is, and I can understand your disappointment with your experience with your fridge delivery. We expect you to receive the best support and service possible, and it's clear we dropped the ball here. I know you've been given the runaround for support so far, and I'd like the chance to help now.


Are you still in need of assistance with your fridge? If so, please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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