03-06-2019 08:24 PM
Bought a dishwasher over a month ago, scheduled an appointment for a delivery/installation/haulaway. It's still not installed.
Appointment #1: Got rescheduled a week because the manufacturer shipped it to the wrong warehouse.
Appointment #2: Could not complete the install because the installers couldn't get the old dishwasher out. Next available appointment was two weeks away.
Appointment #3 (today): 12-6 timeframe. Was narrowed down to 2-5 the day before. Nobody showed up and nobody called. At 5pm I called (put on hold for 25 min) and was told they couldn't get a hold of the installers; they would keep trying and call us back. 6pm, still haven't received a call. Called again, was transferred to the installers dispatch, waited for 10 min, and finally was told they are 30-45 min away, but they would call 30 min before arrival (?). It's now 6:20 and still haven't heard anything from anybody. Still have not recevied one call; what little information I have is because I kept calling and calling. Why is it so hard to keep a customer updated? I understand things happen and they may run late, but I expect the simple courtesy of calling and providing an update. I shouldn't have to sit on hold extensively to get an update. NOT ACCEPTABLE!
03-07-2019 11:08 AM
Welcome to the Best Buy Forums!
I truly appreciate you taking the time to write us and choosing us to purchase your new dishwasher. Home delivery and install are meant to go smoothly and professionally, and most of all timely. I would be as upset if this were to happen to me. I am here to help where I can and look into this further for you.
Please, send me a private message by using the link in my signature below this post with some order details. Send me your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail connected to your BestBuy.com account. I look forward to hearing from you.