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Posts: 1
Registered: ‎08-03-2019

Installation Problems

Just got a new washer and dryer. The Best Buy installers installed the washer and dryer but they left the dryer with a hole punched in the dryer vent duct and the washer is leaking. Now neither are operational. Got new devices which are messed up by the Best Buy installers! Such a disappointment!


There is absolutely no consumer service from Best Buy. I have been trying to call the last two days, but the phone hangs up or I have to wait for more than an hour again with no luck. It is impossible to reach anyone to fix this.

Posts: 11,433
Topics: 371
Kudos: 257
Blog Posts: 46
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Registered: ‎09-29-2008

Re: Installation Problems

Hi konbus,


Getting a new washer and dryer should be a fun experience, and it certainly should not be hard to get these issues fixed in a timely manner. Do you need us to get someone out to resolve this for you? What days and times work best for your schedule? Can you send me a private message with your name, phone number, email address, and order number? To send me a private message click on the message button in my signature.



Allan|Senior Social Media Specialist | Best Buy® Corporate
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