03-04-2020 10:42 AM
03-04-2020 11:39 AM
Welcome to our forums, Cmcmahon09,
While I wish your visit to our Support Forums were under more fortunate circumstances, I’m grateful you’ve taken the time to share your experience with our Community. You mention here “how the resolution is handled is the true test of whether a company deserves your business”, and I completely agree. From what you’ve described, this is far from the experience we hope to provide our customers when purchasing new appliances with us, and although I can’t undo the frustration this experience has undoubtedly caused, I appreciate the opportunity to get the ball rolling towards a resolution of your Sedgwick claim.
For me to begin my research, I’ll need a few pieces of additional information from you, most of which is sensitive information we’ll want to keep out of the public view of our Support Forums. To gather this information, I’ll be sending you a private message in a bit, which you’ll be able to read by logging into your forum account, and clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view, before this envelope is visible to you.
Speak to you shortly,