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Posts: 1
Registered: ‎03-04-2020

Installation Claim

I had a brand new Bosch dishwasher installed on January 8, 2020 and there was an issue with the unit which caused the dishwasher to leak. This caused damage to my kitchen floors which had to be ripped up in order to avoid mold and additional water damage.

2 months later and I am getting stonewalled by Sedgwick and they are saying that their hold up in reviewing the claim is due to lack of response from Best Buy in regards to installation and repair records. We have photos to back up all that happened, repair receipts for the mitigation that had to be done to limit the damage, and estimates to repair the damage that was done due to no fault of our own. Even with all of this we are getting no response even to tell us a basic status of whether our claim is in the process.

We have torn up floors and no resolution in sight due to poor customer service both from Best Buy and Sedgwick (Best Buy’s chosen claims administration company). I will never make a major purchase from Best Buy in the future due to the poor response and lack of attention to this matter. Accidents happen with items every day, but how the resolution is handled is the true test of whether a a company deserves your business.
Posts: 4,710
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Registered: ‎11-29-2016

Re: Installation Claim

Welcome to our forums, Cmcmahon09,


While I wish your visit to our Support Forums were under more fortunate circumstances, I’m grateful you’ve taken the time to share your experience with our Community.  You mention here “how the resolution is handled is the true test of whether a company deserves your business”, and I completely agree.  From what you’ve described, this is far from the experience we hope to provide our customers when purchasing new appliances with us, and although I can’t undo the frustration this experience has undoubtedly caused, I appreciate the opportunity to get the ball rolling towards a resolution of your Sedgwick claim.


For me to begin my research, I’ll need a few pieces of additional information from you, most of which is sensitive information we’ll want to keep out of the public view of our Support Forums.  To gather this information, I’ll be sending you a private message in a bit, which you’ll be able to read by logging into your forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view, before this envelope is visible to you.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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