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Posts: 1
Registered: ‎06-21-2020

Install

[ Edited ]

Hello,


Today my wife learned that our appointment and installation of a new Bosch dishwasher my wife bought, which was scheduled to be installed TOMORROW that the appointment was cancelled and not by us. No one called to ask if this was ok, they simply cancelled it and did it on Saturday, but didn't let us know. It was only by receiving emails about scheduling the appointment that had her look it up in her account. Great customer service.

 

Then after learning this my wife spent a couple of HOURS on hold trying to reach someone to find out why and what was going on, but couldn't reach ANYONE. She tried the local store, went through the phone prompt for scheduling and was hung up on. She tried chat and it failed to connect, every option to reach someone failed and she gave up. In the end she has rescheduled it for another day, but only through the website, we still don't know wny tomorrow's appointment was cancelled.

I'm upset over this, I just returned to work THIS WEEK and had to make changes to my schedule to have the day off tomorrow which is the date we had agreed on for this install. I learn the day before that there won't be an install and I'll have to make arrangements again for an install on another day. This has inconvenienced us and it is very disappointing, but with some effort we were able to accomidate you. I realize we're only customers, but shouldn't you be accomidating us?
Very disappointing.
April & Greg {removed per forum guidelines}

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Posts: 4,190
Topics: 39
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Registered: ‎11-29-2016

Re: Install

Good morning, gregstaf,

 

Welcome to our forums, albeit under such unfortunate circumstances.  My apologies for the delay in our response to your post, as we’ve been experiencing a slight backlog on our Support Forums over the past few days, and it’s caused us to reply to our customers a bit later than we’d typically expect. 

 

Whenever our customers entrust us with delivering their new appliances, we’re hopeful the experience will be a smooth one from start to finish.  While it sounds like you were able to get everything purchased and scheduled initially, it’s disappointing to hear there was an unexpected reschedule of your delivery.  This is far from the experience we hope to provide our customers, and I apologize for any frustration this experience has undoubtedly caused.

 

If the order is in your wife’s name, and there are still any issues with this delivery, I recommend she connect with the team that handles these matters directly, our Geek Squad Client Care team.  They are designed to specifically address any issues that may arise during the appliance delivery or installation process, and are best equipped to handle your concerns.  This team can be reached at (800) 304-1259, and calls are accepted between the hours of 8 a.m. – 11 p.m. CT, seven days a week.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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