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Posts: 2
Registered: ‎08-09-2020

Incomplete delivery.. missing parts.. BestBuy doesn't care.. What a shame !!!!

[ Edited ]

BestBuy doesn't care about fulfilling the appliance order completely. The new Samsung dishwasher was delivered without the bottom plate. The dishwasher racks are also wobbly which was reported to BestBuy in the first week itself. The installation itself was a bad experience but thats a different story. Now, I have been following up with Best Buy for over 3 weeks.

The missing parts have been ordered with their supplier and one part has still not shipped/arrived. An appointment that was scheduled to install the missing part and check the wobbly racks had to be cancelled. Customer service doesn't care about following up on incomplete delivery. I am being told to follow up with different departments myself on why the part is not shipped/delivered yet and then followup with them to schedule a 3rd appointment for installation. I have already lost 4 - 5 hours following up with Best Buy and dealing with some rude agents.


Where is the customer service ? Regret buying from Best Buy.


Order no: {removed per forum guidelines} .. if anybody cares

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Incomplete delivery.. missing parts.. BestBuy doesn't care.. What a shame !!!!

Hello, ak310781,


Welcome to our community forums. Getting a new appliance is a big deal and I can certainly understand wanting to make sure all of these products arrive exactly how you expect. I would be glad to see how I may be able to assist you with this.


I'd like to begin by reviewing your case history and take a closer look at this order so I can see what options are available moving forward. I will need some more information to do so. Can you please send me a private message that includes your:


Full name
Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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