Delivery & Installation

[hugox30]

I bought a washer dryer set for my parents with all recommended additions and got them to deliver, install and haul away old machines. I found out from my mother that the machines stopped working and she noticed the plug has a dark stain where the prongs are. I told her to send me a picture of the plug and outlet. I see that there is a burn mark on the plug as well as the wall outlet. It turns out the installer plugged in both machines to one outlet using an extension cord.

Now I have potential electrical damage to my parents house and non working machines. This could have literally burned their house down and injured them or worse. I am extremely angry about this. I will be calling the customer service tomorrow when they are open. I also bought the warranty with the machines don’t know what that will do since it was the installer that did this.

[hockeycanuckjc Community Veteran]

You would have to file a claim with Sedgewick , their insurance brokers for claims on damaged outlets or property. 

I found this information from 2020. Maybe it's still valid. I have no clue. 

https://forums.bestbuy.com/t5/Best-Buy-Repair-Support/No-reply-from-Sedgwick-after-several-weeks/td-...

[John-BBY Social Media Specialist]

Welcome to our community, hugox30.

I can't begin to imagine how I would react given the circumstances you describe. Certainly it's not the goal to create an unsafe situation in your home or the home of your parents and I regret sincerely that this may have been the case. I am grateful you've taken the time to bring these circumstances to our attention.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

• Your full name
• Your telephone number
• Your email address
• Your BestBuy.com order number, or
• The Customer Service PIN from your store purchase receipt

To send me a private message, please click the button labeled "Private Message" in my signature below.

I look forward to hearing from you.