Delivery & Installation

[rtrip]

I ordered a Bosch dishwasher on July 12 with installation. It was delivered and installed on August 7. After a couple of days we started realizing the installer did a really shoddy job, when screws started falling out. He left the bottom faceplate just propped up against the dishwasher with the screws hanging loose in it, they were not actually screwed into anything. Worse, they only properly secured the dishwasher to the counter in one place, the other screw fell out as well. As a result the dishwasher keeps swinging in and out on the one screw it is secured with.

Please respond urgently, I'm considering reversing the credit card charge on this purchase for services not delivered properly.

[Kayla-BBY Social Media Specialist · Accepted solution]

Hello, rtrip,

Thank you for sharing your experience with installation of your Bosch dishwasher. Appliances are meant to be exciting and easy purchases when completed through Best Buy, so I’m deeply disappointed to hear that hasn’t reflected in your situation.

For assistance in this matter, I would recommend calling our Geek Squad team at (800) 433-5778 as they should be best equipped to assist. From what you describe and what I understand, it sounds like they may need to set up an installation redo appointment, but our agents should be able to further advise of the next steps once you give them a call. I hope this helps! Please let me know if you have any other questions or concerns in the future.

Thank you,