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Posts: 1
Registered: ‎09-13-2019

Impossible to Reach Customer Service

I had a delivery issue I wanted addressed.

I sent an email - no response.

I tweeted @BestBuySupport - no response.

Best Buy CS phoned but left no message. Called back, almost an hour wait, so I asked for a callback. It didn't come until the next day and I missed the call (no message again). Hold time was predicted to be an hour so I hung up.


Reluctantly created an account here just so I could see if someone at BB would listen. Seems like too many barriers are purposefully put in place so that customers give up and problems don't have to be dealt with. Not a good strategy.

Posts: 7,184
Topics: 116
Kudos: 410
Solutions: 395
Registered: ‎12-23-2016

Re: Impossible to Reach Customer Service

Hello, OverABarrel,


Thanks for joining the Best Buy Community forums. I appreciate your patience in awaiting a reply. We're working hard to get back to everyone as quickly as we can during this busy time of year.


I'm sorry that you had such a bad experience trying to get in touch with us over the phone. That isn't at all the kind of service we want to provide. 


Did we get back to you on Twitter? If not, please let me know what's going on. I'll do my best to help out.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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