Delivery & Installation

[sedaliz]

New Maytag washer and dryer delivered last week guys could not figure out how to stack and install had another installer come today he took pictures of a simple install. Tested the dryer and as he said SERIOUS FIRE HAZZARD!! Previous Geek Squad Installer had wiring all wrong when the guy today turned it on to test it blew out the power and outlet the NEW DRYER IS FRIED AND SO IS OUR LAUNDRY ROOM!! ONLY HELP IS TO WAIT FOR SEDGWICK TO RETURN CALL!!

NOT SAFE 

[Allison-BBY Social Media Specialist]

Hello, sedaliz, and welcome to our online community!

Thank you for reaching out on our forum for support. I have located your private message to one of our specialists as well, so I will be following up on their behalf there. Please look to your inbox for my message.

Regards,

[sedaliz]

We have responded to your message. PLEASE NOTE: WE had an Emergency Response Electrician come to verify the FIRE HAZARD AND YES BIG SAFETY ISSUE

[sedaliz]

STILL WAITING ON BEST BUYS INSURANCE SEDGWICK! they have NOT even contacted us to set up a claim number only they are working on it how many weeks does this take???!!

[sedaliz]

STILL WAITING FOR A CLAIM REPSONSE FOR THE FIRE HAZARD INSTALL OF OUR NEW WASHER & DRYER BY THE GEEK SQUAD. It is NOT the Bestbuy its an expensive home damage headache waiting game to get a claim started weeks later and NO repsonse!

[Scott-BBY Retired: Social Media Specialist]

Thank you for the additional information. Please know, Best Buy has submitted your claim information to Sedgewick Claims Management Services. Since Best Buy would be unable to directly assist in the damage claims resolution process, your best option would be to contact Sedgewick Claims Management Services directly. They may be able to provide you with an update on the status of your claim and additional support options going forward. Sedgewick Claims Management Services can be reached directly at bby@sedgwickcms.com.

[sedaliz]

Still waiting for Best Buy Installer to send pics to Sedgwick the process is long, difficult and stressful you have to keep contacting them every week and the emails with your adjusters phone number DO NOT WORK. Very Doubtful this will ever be resolved. Disappointing ...... We have been BestBuy customers for over 15+ years ..... Things happen, The expectation is BestBuy would make things right and put the customer first

[CalebH-BBY Retired: Social Media Specialist]

Sedaliz,

Thank you for taking time to reach back out about this. I'm sorry to hear about the delays you've been experiencing while working with our Sedgwick and installer teams. As Scott mentioned previously, we are unable to directly assist with the damage claims resolution process. We ask that you again send an email over to Sedgwick Claims Management to try and push the ball forward. We look forward to getting this taken care of for you.

Best,