Delivery & Installation

[Anonymous]

I ordered a washer and dryer set on 9/2/22. I got rid of my old washer and dryer soon after so that I didn’t have to pay the haul-away fee. Big mistake. The washer was delivered, but scheduling the dryer delivery and install could not have been more problematic.

I think I’ve talked to every customer service rep at Best Buy. I’ve been alternately told that the appliance was not available from the vendor, that there are no available technicians to install, and that the dryer was dented and needed to be reordered.

Every technician I speak with gives me a different delivery date, and a different reason why the dryer won’t be delivered. No rep ever has a clue why I was told something different than what they are telling me just hours before.

I have scheduled the dryer appointment no fewer than a dozen times. Every time I schedule with a rep, I receive a phone call or text message asking me to reschedule just a few hours later. So I call again, and I reschedule again. And then I’m prompted to change it, again. This happens over and over. No matter how much the rep assures me everything is taken care of, I have to start all over again with a new rep.

I need someone who can do more than type on a computer, give me canned responses and empty promises, only for me to begin again with another rep who does the same thing.

I’m on the Best Buy hamster wheel of disappointment. I need to get off. Did I mention I have 3 kids and everything we own needs to be washed?

[Jack-BBY Social Media Specialist]

Hi, Elissa117,

Thank you for reaching out to us here on our Forum. Having your new appliances installed should be a worry-free process, but that wasn’t the case here. Needing to reschedule your appointment this many times is not ideal, so I understand bringing this to attention.

So I can take a closer look into this and see what is possible, please send me a private message with your full name, phone number, email and order number.